A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.There were no samples received for evaluation.Because a sample was not available for evaluation, a root cause analysis could not be conducted to determine the root cause of this reported issue.If samples are received at a later date, this complaint will be re-opened and the investigation continued.However, a possible root cause can be due to a lack of solvent used between the tip connector to the bolus tip and hollow rod connector.The production personnel were notified about the reported issue.A quality alert was posted in the manufacturing line to reinforce the manual assembly and to make the operators aware of the most critical sections that should be covered with enough solvent.If additional information is received warranting further analysis, the investigation will be resumed.This complaint will be used for tracking and trending purposes.
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