The cartridge was returned at the manufacturing site for evaluation.Visual inspection at 10x microscope magnification showed residue of viscoelastic ovd inside the cartridge.One intraocular lens (iol) was observed stuck at the cartridge tube and tip.A crack was observed at the cartridge tube section.Based on the evidence observed, the condition of the complaint unit is consistent with a cartridge that has been damaged by the contact of the metal rod tip of the hand piece during surgical process.The rod tip protrudes through the cartridge tube creating a crack (shaped hole).The customer's reported complaint was verified.Manufacturing records review: the manufacturing process record was evaluated.During the manufacturing process the operators check the neck, tube, and tip areas of the cartridge for cracks, melting, roughness, dent, bent tips or smash conditions.No cracking or stress marks are allowed.The manufacturing record review and related documents revealed the cartridge was manufactured and released according to specification.A search revealed that no additional complaints for this order number have been received.Labeling review: the directions for use (dfu) adequately provides instructions and precautions along with warnings for the proper use and handling of the device.As a result of the investigation there is no indication of a product quality deficiency and the reported issue was verified.All pertinent information available to abbott medical optics has been submitted.
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