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Catalog Number EMAX2PLUS |
Device Problem
Failure to Advance (2524)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 05/11/2016 |
Event Type
malfunction
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Manufacturer Narrative
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Reporter's complete address and phone number were not provided.As of this date, the device has not been returned for evaluation; therefore, the reported condition cannot be confirmed and/or duplicated.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Event Description
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It was reported from (b)(6) that during an unspecified surgical procedure, it was observed that the motor device would not work continuously.According to the report, the device would not pierce through the bone.It was not reported if there were any delays in the surgical procedure or if a spare device was available for use.There was patient involvement.There were no reports of injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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Manufacturer Narrative
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The actual device was returned for evaluation.Reliability engineering evaluated the device and observed that the device did not run and displayed an e8 error.It was further observed that the two wires were pinched in the connector and the hall sensor 3 failed.It was determined that the issues were consistent with improper assembly of the handpiece connector.Therefore, the reported condition was confirmed.The assignable root cause was determined to be due to improper assembly / manufacture.This issue has been escalated to capa.If information is obtained that was not available, a follow-up medwatch will be filed as appropriate.
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Search Alerts/Recalls
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