There was no malfunction of the device.A review of the provided alarm logs found that the monitor had alarmed, during the time of the reported event, and had been silenced.A philips field service engineer (fse) went on site, and found the device to be in use (it has been used on other patients, since the initial report) and working properly.The fse was able to verify operation of the monitor where red and yellow alarms were simulated and both visual and audible alarms were verified.The device remains at the customer site, and no subsequent calls have been logged for this device.No further investigation is warranted at this time.
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The customer reported that the system was not alarming.Further information received stated that on (b)(6) 2016, the rn went into room 4.412 on 4 south to deliver care at 15:36.At this time, the rn noted the patient not breathing; on assessment patient noted to have no pulse.Cardiac arrest called, immediately started acls, and team arrived to help.The patient died.
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