The customer called the company representative to assist with troubleshooting.The customer was able to reposition the fiber, to resolve the issue.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The lamp was manufactured on april 22, 2002.Based on qa assessment, the product met specifications at the time of release.The system was manufactured on march 10, 2011.Based on qa assessment, the product met specifications at the time of release.No problem was found with the slit lamp.The root cause of the reported event can likely be attributed to an incorrect connection of the optic fiber.(b)(4).
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