A customer in (b)(6) reported an incidence where their thinprep 5000 processor with autoloader etched a wrong vial id onto a slide.The customer explained that some alcohol/fixative spilled onto the vial which caused smudging on the barcode.The instrument did not present any error to the operator.Instrument operational; hologic field service engineer (fse) dispatched to customer site.Fse confirmed there was no delay in patient diagnosis as a result of this issue.Fse confirmed but unable to reproduce error.Found the following to be the most likely cause of the error, vial label smudged which could possibly cause the misread.Performed barcode reader alignment.Processed samples to confirm operation.Instrument operational.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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