A siemens customer service engineer (cse) specialist was dispatched to the customer site.The cse inspected the wash and aspiration operations at the wash manifold.The cse checked the acid and base volume, inspected calibrations of the sample probe, ancillary probe and reagent probes and checked the dispense heights.The cse ran dark counts with cuvettes and performed precision testing.The customer repeated other patient samples and verified that they were all acceptable.The customer stated that the discordant result was an isolated event.The cause of the discordant, falsely low ca 27.29 result on one patient sample is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely low cancer antigen 27.29 (ca 27.29) result was obtained on one patient sample on an advia centaur instrument.The discordant result was reported to the physician(s), who questioned it.The sample was repeated on the same instrument, resulting higher and matching the clinical picture of the patient.The corrected result was reported to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, falsely low ca 27.29 result.
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