Integra has completed their internal investigation on 13 jul 2016.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: evaluation of device: the complaint was not confirmed and no issues were observed.With respect to the returned unit it has passed all specific functional testing requirements, except for the lock having rotational movement, this would not have caused a slippage; when unit is properly positioned and put under pressure unit would not have slipped.General maintenance and cleaning required.The dhr review has been deemed satisfactory.This device was manufactured on 30-jun-2009 and a review of dhrs containing lot code 094 showed that the lot passed the required inspection points without mrrs or variances.No manufacturing or design related trend has been identified.Conclusion: in summary we are unable to confirm or duplicate the end users experience.The returned unit passed all functional testing requirements, however general maintenance is required as this device was manufactured in 2009 last serviced in 2014.
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