Catalog Number 02P54-25 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and accuracy testing.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.The product was not available for return.An internal panel was tested with retained kits of the likely cause reagent lot and accuracy testing met all specifications.Based on all available information and abbott diagnostics' complaint investigation, the assay performed as intended and no product deficiency was identified.
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Manufacturer Narrative
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An evaluation is in process.A follow up report will be submitted when the evaluation is complete.(b)(4).
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Event Description
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The customer observed a false negative he4 result on the architect i1000sr analyzer.The following data was provided: initial 47.5, repeat 67.3 pmol/l.There was no impact to patient management reported.
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Manufacturer Narrative
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The conclusion code was corrected to (b)(4).The device evaluation was reassessed and concluded that a malfunction occurred, therefore, the device was not performing as intended, however, no systemic issue or product deficiency was identified.
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Search Alerts/Recalls
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