The actual sample involved in the reported incident was not returned for evaluation and no additional information; pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive failure investigation.A lot number was not identified; therefore a manufacturing device history review (dhr) or product/process change review for the involved lot number could not be performed.All dhrs are reviewed for accuracy prior to product release.The available information was analyzed and it did not allow for a confirmed root cause for the event.There have been no trends or triggers found; therefore a corrective or preventive action is not deemed necessary at this time.This complaint will be reopened and updated accordingly if the product sample is returned or if additional information becomes available.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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