A customer in (b)(6) reported one incident where their thinprep 5000 processor with autoloader etched a slide with a mismatched number; without producing an error code.The customer confirmed that the sample was found and reprocessed.The barcode produced was correct and matched the vial id upon processing the sample the second time.Hologic's field service engineer (fse) was dispatched to customer's site.Fse performed tsb-00882.Fse followed up with customer and confirmed instrument is operational since tsb was performed.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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