A customer in the us reported an instance of their thinprep 3000 processor having a fixative clogged which was resolved by cleaning nozzle with warm water.However, now reports the machine is sucking up all the sample in the vial and not able to make a slide.According to caller, no error code or message is present.System is not usable and taken offline.Hologic field service engineer (fse) dispatched to the customers site.Fse found evacuation valve to be cause of problem.Replaced qto valve as a precaution.Replaced fixative air brush and lee valve for slow flow.All replacements and verifications performed per technical documentation.Ran pneumatic test and blank sample to verify instrument operational.This is a reportable event since the thinprep 3000 processor did not perform as intended and the patient needed to be recalled for additional sample collection, which resulted in a delay in patient diagnosis.
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