The customer complained of erroneous low results for 4 patient samples tested for either insulin or connecting peptide (c-peptide).It is not clear if the results are from 4 different patients or if the results are from different samples from the same patient.It is not known if any erroneous results were reported outside of the laboratory.Patient sample 1 initial insulin result was <0.2 uu/ml.The repeat result was 82.6 uu/ml.Patient sample 2 initial insulin result was <0.2 uu/ml.The repeat result was 5.1 uu/ml.Patient sample 3 initial c-peptide result was <0.1 ng/dl.The repeat result was 4.3 ng/dl.Patient sample 4 initial c-peptide result was <0.1 ng/dl.The repeat result was 2.8 ng/dl.No adverse event occurred.The insulin and c-peptide reagent lot numbers and expiration dates were not provided.A system maintenance check was last performed on 05/25/2016.The customer site was visited by the field service engineer (fse) and no instrument issues were identified which would have affected the measurement of the results.Bubbles were identified in the reagent.The customer has had no further issues with erroneous results.A general instrument issue can most likely be excluded based on the data provided.A specific root cause could not be identified.Additional information for further investigation was requested but was not provided.Based on the information available, the bubbles in the reagent, identified by the fse, are the most likely root cause of the erroneously low results.
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