While using the cobas e411 disk (serial number (b)(4)), the customer received questionable results for 2 patient samples for human chorionic gonadotropin, stat (hcg).Of the data provided, one result was erroneous.On (b)(6) 2016, the sample had a result of around 11 miu/ml.This result was not observed in the data that was retrieved from the device.The sample was repeated on (b)(6) 2016 and the sample produced a result of 0.100 miu/ml that was accompanied by a data flag.This is the result the customer deemed to be correct.There was no controls run on (b)(6) 2016.On (b)(6) 2016 only a level one control was performed.There was no adverse event.A specific root cause could not be identified.Additional information for further investigation was requested but not provided.Based upon the information provided, a temporary instrument issue and improper pre-analytical conditions are possible causes.
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