On (b)(6) 2013 the end-user had major surgery.On (b)(6) on his neck and spine.The end-user's wife checked to make sure the bolts were tightened on the shower seat.The wife turned around, and the end-user had slid right off of the chair and fell out of the tub, breaking a rib.The end-user could not attend physical therapy for 6 weeks until the rib had healed.The end-user was on pain medication.The end-user did not use the shower seat for 3 weeks after the incident, as the legs were bending out.On 08/27/2015 (b)(4) sent letter to compass health brands.On 6/2/2016 the complaint was revisted by the (b)(4) to compass health brands, and a case was opened in the complaint management system for tracking purposes.
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