When the technician investigated the product, he found the lift strap was worn and has been twisted at some point.According to 7en125103 rev.6 "multirall instruction guide", hill-rom states that the user shall always ensure before lifting that the lift strap is not twisted or worn and can move in and out of the lift freely.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.The technician found the drop was most likely due to the poor condition of the lift strap.The technician suggested replacement of the lift strap and to take the unit out of service.The hill-rom customer service representative provided the account with the part number for a new lift strap.The account will order and install a new lift strap to resolve the issue.Based on this information, no further action is required.
|