The actual sample involved in the reported incident was not returned for evaluations.No additional information, pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive failure investigation.As no lot number was identified, a manufacturing device history record (dhr) review or product/process change review for the involved lot number could not be performed.However, all dhrs are reviewed for accuracy prior to product release.If the sample is returned in the future, this complaint will be re-opened for further investigation.The available information was analyzed and it did not allow confirming a root cause for the event, however, the following potential causes were identified: inattention, misuse, error in catheter placement, excessive force when inserting the catheter, incoming inspection not performed, or defective material.This event is addressed through a corrective and preventative action (capa) and a health hazard evaluation (hhe).No additional actions were required.It must be noted that in-process controls such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed in the plant are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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Submit date: 02/09/2017.A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A sample was received for evaluation.A visual inspection revealed that the blue adapter was not returned with the catheter.The red adapter did not present any issues.As per the instructions for use, it necessary that the customer perform an inspection before using the device.Do not use the catheter if it is damaged or appears defective.Over tightening catheter connections can crack some adapters.A possible root cause can be due to over tightening the adapter.A corrective action is not applicable at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent non-conforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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