Blank fields on this form indicate the information is unknown or unavailable.(b)(4).Investigation results - a review of the complaint history, manufacturing instructions (mi) and quality control (qc) documents was conducted for the purpose of this investigation.The product involved in this complaint has not been returned for evaluation.In addition, the product catalog and lot number are unknown and no images of the device(s) in question were provided.As such, a full investigation cannot be performed.The complaint is based off of the testimony provided by the customer.Kopans breast localization needles are produced per drawing according to instructions found in manufacturing instructions.Final inspection of the device is performed according per qc.Because the device was not returned, no images were provided, and the product rpn was not reported, a full investigation could not be performed and the complaint could not be confirmed via objective evidence.There are no signs that the device contained a manufacturing nonconformity.There is no evidence to suggest the device was not manufactured to specifications.A definitive root cause could not be determined.The root cause of this complaint is inconclusive.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.
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