The device was discarded by the customer which prevents a full investigation and analysis of the root cause.Customer follow-up attempts to provide addition information in regards to the sequence of events leading up to this complaint have been unsuccessful.Although we do not have the actual device for analysis, nor the lot number to assess the dhr for any anomalies during production, analysis of the assembly process determined that this defect would have been found if caused by the assembly process.During the assembly process, each probe is tested at the assembly plant 100% for leak, including the tubing fittings referred to within the complaint text.This event will be tracked and monitored for trends by the devicor complaints management staff.The tech that was affected by this event was sent to the emergency room for follow-up care and blood exposure testing.It was confirmed by the sales rep that all blood work from the tech came back negative.However due to the follow-up treatment and testing in the emergency room, we are submitting this medwatch pursuant to 21 cfr 803.Device discarded by customer.
|