The manufacturer's investigation determined the action performed by the pharmacy technician can be described as a user error.The device was operating according to its specifications when the pharmacy technician introduced her arm inside the capper door to rotate a vial that was located on the vial cradle, hoping to accelerate the process of turning the vial.According to the device logs and the pharmacy technician's description of the events, the manufacturer understands the sequence of events as follows: the vial was placed by the robot arm in the vial cradle for recognition; the vial needed to be turned by the device in order for the label to be recognized; before the robot arm started the rotation of the vial, the pharmacy technician introduced her arm into the device with the objective of rotating the vial and accelerating the process; the robot arm continued the process of turning the vial, but encountered the pharmacy technician's hand and clipped it causing an injury; and the device emergency stop was activated and the device stopped.The pharmacy technician acknowledged that the action she performed was wrong.
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