Investigation summary: an internal complaint (call (b)(4)) was received indicating that a clip applier (raw material (b)(4)) contained within an srhs heart tracecart (finished good (b)(4)) was misfiring during use.The raw material is supplied to (b)(6).A supplier corrective action request (scar) was issued (b)(6) 2016, to (b)(6) and is due (b)(6) 2016.A response has not been received at this time.Two incidents of the reported issue occurred (first incident reported in report 3005011024-2016-00016), but the end user returned only one sample.This sample was forwarded (b)(6) 2016, to (b)(4) for evaluation.The 2014-2016 scar and supplier notification letter logs were reviewed for similar complaints.None were identified prior to the reporting customer filing two reports.The investigation is ongoing at this time.If new and critical information is received, this report will be updated.
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Root cause: the clip applier packaged within the finished good kit is supplied to deroyal by (b)(4).Therefore, a supplier corrective action request was submitted to (b)(4).In its response, the supplier stated a true root cause is indeterminate due to the defective sample in which the issue occurred not being returned for evaluation.Corrective action: due to the investigation and root cause determination, a corrective action has not been taken.Investigation summary: an internal complaint ((b)(4)) was received indicating that a clip applier ((b)(4)) contained within an srhs heart tracecart ((b)(4)) was misfiring during use.Two incidents of the reported issue occurred (first incident reported in report 3005011024-2016-00016).However, the end user returned a defective sample for the first incident (report 3005011024-2016-00016), but neither a lot number nor a defective sample were provided for the incident reflected within this report (report 3005011024-2016-00018).The reporting customer was contacted for additional information and provided the following, "the technician told me that (the clip applier) was very stiff and difficult to fire.It fired several times and then jammed.The surgeon 'forced' it to fire outside of the patient and then it worked.Like it 'unjammed' it.They discarded off the field at that time." (b)(4) supplies the clip applier.A scar was issued to (b)(4) and a response has been received.The 2014-2016 scar and supplier notification letter logs were reviewed for similar complaints.None were identified prior to the reporting customer filing two reports.Deroyal will continue to monitor post market feedback for the reported issue and will recognize in the future if it becomes a recurring event.Preventive action: due to the investigation and root cause determination, a preventive action has not been taken.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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