Catalog Number 03.501.080 |
Device Problem
Component Missing (2306)
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Patient Problem
No Patient Involvement (2645)
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Event Type
malfunction
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Manufacturer Narrative
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Device is an instrument and is not implanted/explanted.The device was received, the investigation could not be completed, and no conclusion could be drawn, as product is entering the complaint system.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Event Description
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Device report from synthes europe reports an event in (b)(6) as follows: the device was sent in for unknown or routine servicing.Further to this the service technician identified the following: software-update/upgrade, side screw missing.A side screws and nut were glued.There were no injuries, patient user involvement or surgery delay or need for additional medical intervention reported.This is report 1 of 1 for (b)(4).
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Manufacturer Narrative
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A service history review and device history review were completed: manufacturing date: november 19, 2012 and november 27, 2012.Manufacturing location: (b)(4).Business group: (b)(4).Device part 03.501.080, lot 8159385 is a batch number controlled product, therefore no service history record review is possible.No non-conformance reports were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.The conclusion of the dhr review is that the final products manufactured in the production processes relevant to the device in the current complaint met inspection requirements, certification test values, and acceptance criteria.A product investigation was completed: the review of the service order form from the affiliate in australia indicates the device was sent in for unknown or routine servicing.Further to this the service technician identified the following: software-update/upgrade.Investigation confirmed following: side screw missing.Side screws and nut were glued.No definitive root cause was able to be determined.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Search Alerts/Recalls
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