The customer stated that they have recently found one of the cryomacs freezing bags 750 (cfb) with a potential assembling defect.They attached the photograph of a cap, which does not seem to have been assembled correctly.The inner section seems to be cross-threaded in the port and has become jammed.On a second photograph which showed the package, the problem was picked up in the pre-process checks and it has not yet been opened.The processing operator was also concerned that the sterility of the inside of the line/pack may have been compromised by this.Therefore the affected bag was not used for freezing purposes.The failure was detected when the bags were received.Therefore not patient's cellular material was compromised and as a result any risk for patients could be ruled out.
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