Returned patient sample yielded d-dimer results close to the customer's observed <100 ng/ml when tested in-house with retain lot w60947.Customer's complaint of discrepant low was replicated.Customer's complaint of discrepant low was not replicated with in-house testing of retain lot w60947 and cardiac marker calibrator d.Results were found to be within the package insert claim.Customer's complaint of discrepant low was not replicated with in-house testing of retain lot w60947 and d-dimer elevated donor whole blood.Results were positive for d-dimer.Device lot performed as expected with in-house samples, unable to rule out sample specific interference was a potential cause for discrepant results.Batch records for lot w60947 were reviewed; lot met release specifications; no issues with d-dimer recovery were observed.No product deficiency was established.No corrective action required at this time.
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