Integra has completed their internal investigation on march 6, 2017.The investigation included: methods: review of device history records, review of complaints history.Results: dhr review; the issue is a distribution-related issue.It is not related to the performance of the product.Complaints history; two year look back via text query reveals no other complaints for spider implants.Conclusion: based on the investigation performed by integra, the complaint reported is confirmed.It has been found out that there was a lack of precision in the name of the spider set recorded in the erp system which didn't allow to distinguish a set with stainless steel implants from a set with titanium implants.That led to a confusion during the shipment.Corrective actions have been defined to remediate the reported issue and are still in implementation step, monitored in the integra quality management system.
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