No patient information provided as no patient was involved in this concern.On (b)(6) 2016 at the time the damaged was identified, a medtronic representative went to the site, tested the articulating arm and confirmed it was not tightening all the way.On (b)(6) 2016 a medtronic representative, following-up at the site, reported that the site biomed representative stated that their articulating arm was "fixed" and the site no longer wished to replace it.Suspect articulating arm will not be returned to manufacturer for analysis.Issue considered resolved by the site.No further issues have been reported.
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A medtronic representative reported a site articulating arm that was damaged.The site radiographic technologist (rt) identified the damage during surgical set-up.No further details regarding the damage, or how it occurred, were provided.The site used a second articulating arm to set-up for the upcoming procedure.A medtronic representative tested and confirmed the articulating arm was not tightening all the way.There was no patient present when this issue was identified.
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