A review of the information in the complaint file indicates this investigation was performed by a medtronic technical center for the reported condition of; a broken screen with a service finding of a damaged power cord with exposed copper wire.Therefore, this report will be based on information provided by the technical center.The scd 700 was evaluated and the customer reported issue was confirmed; the power cord was confirmed to have exposed copper wire.The cause of the reported condition was determined to be due to handling.The power cord was replaced and scrapped to correct the reported issue.The unit passed all initial testing after failure analysis repair instructions were completed.Scd 700 was manufactured in 2013.A review of the device history record shows this device was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.Based on the investigation, no corrective action is needed.
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