A device history record review of the reported lot number confirmed that the product was produced accomplishing quality requirements and released according to established procedures.This issue has been determined to be an event with minimal risk as damaged container should not be used.Before use container/lid needs to be inspected for any damage as per ifu.The potential root cause has been determined to be container broken during shipping and handling due to external stress/forces.Based on the existing controls, the internal reject and the complaint history review, no formal investigation is required at this time.The capa decision tool score is low so no further action required.This issue has been determined to be an event with minimal risk as cracked container should not be used.
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