Root cause: due to the lack of a returned sample or lot information, the root cause could not be determined.Corrective action: due to the investigation and root cause information, a corrective action has not been taken.Investigation summary: an internal complaint (b)(4) was received for a neonatal temperature probe cover (finished good hnicu-01) that wasn't sticking, causing inaccuracies in the temperature reading.A sample was not returned and a lot number was not reported.The roll stock for the gel adhesive (raw material 13620) was inspected at the manufacturing facility.No issue was identified.From 2014 to present, a total of (b)(4) have been sold.In 2016, a total of six reports have been received regarding adherence issues with neonatal temperature probe covers.Due to this trend being identified, a corrective and preventive action (b)(4) has been opened.Upon completion of the capa investigation, this complaint investigation will be reviewed for updates.Preventive action: due to the investigation and root cause determination, a preventive action has not been taken.The investigation is complete at this time.If new and critical information is received, this report will be updated.
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