The customer was asked by miltenyi biotec (b)(4) to fill out the complaint questionnaire cryomacs.The questionnaire was send back on 02nd august 2016.Furthermore photos of the affected freezing bag itself were available to perform an investigation.The investigator is able to state that there was no deviation during the production process recorded.The production batch l/n 6140711005 contained (b)(4) cfbs.This was the first complaint acknowledged for this batch of cfb by miltenyi biotec (b)(4).In general, the complaint rate based on sold freezing bags is regarded to be very rare (b)(4).
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