Customer has been advised to change the orientation of the barcode on container.Customer was explained that changing orientation to vertical may improve scans.Siemens had issued a customer bulletin, "barcode usage with siemens' point of care devices" in june 2015.As per bulletin, "siemens point of care devices support a range of barcode formats, so please refer to your devices operator's manual to determine which specific barcode formats your device supports." it also advises customer to use clinical & laboratory standards institute® (clsi) standards as it provides specifications for labeling and the use of linear bar codes on specimen tubes.Customer bulletin was provided to the customer.
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