(b)(4).Investigation - evaluation: a review of the complaint history, device history record, specifications, quality control and visual inspection of the returned device was conducted during the investigation.The visual inspection of the returned device reported the device was leak tested.Visual observation noted a leak.Microscopic examination identified a hole/cut in the material.A document based investigation evaluation was also performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.The device is shipped with an instruction for use (ifu) that describes the intended use, specific items are addressed such as to examine uterine volume by direct exam or ultrasound examination to determine amount of fluid used to fill balloon.The maximum recommended fill volume is 500ml.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Based on the information provided and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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