Device Problems
Physical Property Issue (3008); Temperature Problem (3022)
Patient Problem
Partial thickness (Second Degree) Burn (2694)
Event Date 08/31/2016
Event Type
Injury
Event Description
Customer has had a hot/cold pack for a couple of years, and heated it for 1-1 1/2 minutes.He then applied it to his shoulder for 10 minutes.When he removed it, he noticed it turning red.He went to the emergency room, where he was diagnosed with 2nd degree burns.The end-user reported that he had a cloth barrier between his skin and the pack.There also was not any topical pain relief medication reported as being on the skin prior to the pack application.