Integra has completed their internal investigation on (b)(6) 2016.The investigation included: evaluation of actual device, review of device history records, review of complaints history.The returned integrator showing wears, repair markings and a broken center screw.The integrator was manually tested and the center screw is broken and does not function as designed.The complaint is confirmed; unsuccessful repair nonconforming product report / nonconforming material report history: none.Complaints metrics tracked, trended, and reviewed monthly with management.There was one intergrator mallet repaired (b)(6) 2016 returned used/processed showing wears, repair markings and a broken center screw.The complaint report has been confirmed as a repair issue; we have taken measures to address this issue.
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