Current information is insufficient to permit a conclusion as to the cause of the event.Review of device history records show that lot released with no recorded anomaly.Examination of returned device found the product to be non-conforming to print.Review of the device confirmed the reported condition, as a hair was noted inside the shrink wrap of the device.The most likely root cause was operator error, as the packaging was not inspected according to process specification.Further investigation was initiated to address the reported issue.It was deemed no further actions necessary.
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