The actual device was returned for evaluation.Reliability engineering evaluated the device and the reported condition that the device has a bent tip and will not accept burrs was confirmed.An assessment was performed on the device which found that the device failed cutter insertion as the cutter could not be fully inserted into the device.During repair it was observed that the tip of the device was drilled and bent and the bearings were worn out and broken.The failed cutter insertion is caused by the bearings being worn out and loose-creating a situation where the cutter is not able to be inserted.The bearings are no longer in axial alignment and do not allow the cutter to pass through.The drilled and bent tip is caused by the cutter being improperly loaded into the attachment and then installed onto the drill, the cutter does not seat properly in the locking chamber.The attachment can be forced into position which places the distal tip of the cutter in compression.At this point, the tip of the cutter is in direct contact with the neuro tip of the attachment.When the drill is started, the cutter drills into or through the neuro tip.It was determined that the condition of the bearings being worn out and broken was due to excessive force being applied to the device while it is in use.The assignable root cause was determined to be component damage caused by user error.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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