The correct concomitant device information is sterrad incubator 120v: catalog# 21005, serial number# (b)(4).Asp investigation summary: the investigation included a review of the device history record (dhr), trending of the product malfunction code, trending of lot number, system risk analysis (sra), and product return and retains analysis.¿ the dhr was reviewed and the involved lot met manufacturer specifications at the time of release.No anomalies were observed that would contribute to the customer's experienced issue.¿ trending analysis by lot number was reviewed from 06/16/2016 to 09/26/2016 and trending was not exceeded.¿ the sra indicates the risk associated with exposure toa quality problem with no impact on safety is "low." ¿ retains testing and a visual analysis was not performed as the issue was due to user error.A temperature issue was found with the performance of concomitant product incubator.The incubator was put into service in 2004 and was beyond the one year warranty.The performance issue is attributed to normal wear and tear.The customer purchased a new incubator and the complaint issue was resolved.The assignable cause was found to be user error.The user incubated the positive bi control at 70 degrees celsius which is outside of the specified temperature range.Additionally, dhr review found no anomalies that would contribute to a positive bi result and lot history review found trending was not exceeded in this lot.A customer letter will be sent to educate the customer about the correct incubation temperature range for the bi's.The issue will continue to be tracked and trended.
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