A customer reported that during a vitrectomy procedure, a laser system advisory displayed.It was discovered during a company evaluation that the laser power was low and that is why the advisory displayed.The customer reported even though the laser power was low, the procedure could be completed.There was no patient harm.
|
The system was examined and the reported ¿low laser power¿ was replicated.The laser core module was replaced and returned for evaluation, to resolve the issue.The company representative did not indicate finding any issues that would be associated with the reported system message (sm).The system was tested and found to meet product specifications.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on october 10, 2013.Based on qa assessment, the product met specifications at the time of release.A laser core module was received for evaluation.A visual assessment of the returned sample revealed no obvious nonconformity.The laser module was then installed in to a calibrated system for functional testing.Upon testing, the port 2 aiming beam was found to be dim while laser power output was found to meet specifications from both ports.The module was disassembled and a nonconforming diode-aim cable assembly was found.The root cause of the reported low power issue can be attributed to a nonconforming diode-aim cable assembly.However, how or when the diode became nonconforming cannot be determined conclusively.Based on the information obtained the root cause of the reported ¿system message¿ cannot be determined conclusively.The manufacturer internal reference number is (b)(4).
|