(b)(4).Manufacturing site evaluation: samples received: none, but pictures attached.Analysis and results: there are no previous complaints of this code batch.(b)(4) units of this product were manufactured and distributed in the market, there are no units in stock.Received a picture of an unopened box.The box label corresponds to catgut plain 2/0 150cm, the same as the product inside the box.However, the box corresponds to softcat.This error took place in the manufacturing line in the packaging step, the operator packed the product in the wrong box.Final conclusion: the complaint is justified.Taking into account that the picture received shows that the product does not fulfill the oem specifications.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.Received pictures.
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