The lot complaint history was reviewed, this is the second complaint for the finish goods lot; however, the first for this issue.The device history record review indicated the product was released per specifications.The customer provided photographs of the mesh screen on the console.A visual inspection of those photos showed dark blackish residue, likely surgical residue and dried bss from multiple surgeries accumulated over a long time period.No photos showed a cassette or identified fluid leakage from the cassette.No cassette samples were returned for visual or functional testing.While the customer photos showed accumulation of residue on the console, the investigation was unable to verify the exact nature and origin of the residue.As such, without the cassette samples and with the available information, the exact root cause of the reported event could not be established.Potential root causes could be related to surgical technique/setup of cassette or manufacturing related issue, however, this could not be confirmed without sufficient samples.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned.(b)(4).
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