It was reported to covidien on (b)(6) 2016 that a customer had an issue with a enteral feeding bag.Customer reports: we have had constant issues with the drip either going full blast or it just stops dripping.Someone constantly has to sit by her and monitor the feeding so it is not either pouring in or not dripping at all.There is no in between unless someone is sitting with a thumb on the wheel at all times.Customer is not sure of the product number but the description is 1000ml gravity drip enteral feeding bags.Customer states she has not had bags that have not had issues for well over a year, so she states that dozens if not hundreds of bags have had this issue.The customer states that the control valve that looks like a wheel is what she is referring to.If someone is not monitoring the wheel / valve it is either full open flow and the feeding happens way to quickly, or the flow stops entirely, so someone has to sit and watch it carefully at all times.There is no occlusion as far as she can tell.Customer states that her daughter is not underfed because someone is always monitoring the feeding to adjust the bags if needed.The formula being used is pedicure 1.5 calorie.She is not diabetic.There has not been patient harm but the products faultiness is resulting in mass-frustration and time wasted by anyone who is in charge of providing her tube feedings.
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Samples were not received for the investigation.A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the complaint and root cause analysis.Based on the information available, a corrective and preventive action (capa) is not necessary at this time.This information will be utilized for trending purposes to determine the need for corrective actions.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.If the sample is received, the complaint will be reopened for investigation.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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