Investigation: due to the circumstances that we did not receive any devices, a detailed investigation is not possible.This case was discussed with a specialist from the marketing department.Conclusion and root cause: a definitive conclusion and root cause could not be determined because we did not receive any devices for a detailed investigation.Based on our quality standards we exclude a manufacturing error.Rational: according to the responsible product manager, the mentioned movement of the meniscal component, recognized by the user , is caused due to a tolerance within specification.Depending on the tolerance the play is higher or lower.This situation has already been tested in a biomechanic test in respect to abrasion.Result: the abrasion results of the components with play are permitted for this product.Furthermore, the play between components will decrease because the body temperature (37°c) lead to an extension of the metal and pe component.Unlikely but possible in general, the root cause of this failure could be that cement residues or soft tissues at the joining point, prevented a proper fit of the component.No capa is necessary.
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