Investigation - evaluation: a review of the dimension verification, complaint history, device history record, document review, visual inspection and specifications was conducted during the investigation of the returned product.The device was returned for investigation and as per the investigation results, the device did not snap.The separation showed signs of catheter is being pinched or kinked resulting in separation.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Review of device history record shows no nonconforming events which could contribute to this failure mode.Based on the provided information and the investigation evaluation the root cause is product use or handling related to user technique.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.Per the risk assessment no further action is required.
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