No patient involvement reported.Date of event is unknown.(b)(4).Device is an instrument and is not implanted / explanted.Device is expected to be returned for manufacturer review/investigation, but has not been received yet.Reporter contact number: (b)(6).No service history review can be performed because the lot/serial number is unknown and cannot be traced.The manufacture date is unknown.The service history review is unconfirmed.Device evaluation/investigation could not be completed; no conclusion could be drawn as product was not returned to manufacturer.Device history records review could not be completed without lot number.Device used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Service and repair evaluation was completed.The customer reported the item was broken.The repair technician reported the pressure roller was sticking.Binding is the reason for repair.The cause of the issue is unknown.The following parts were replaced: main body, pressure bolt, lower anvil, lower anvil adjustment screw, pin, screw with spring (2).The item was repaired per the inspection sheet, passed synthes final inspection on (b)(6) 2016 and will be returned to the customer upon completion of the service and repair process.The evaluation was confirmed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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