Additional narrative: event date: unknown.Device is an instrument and is not implanted/explanted.(b)(4).The device was received, the investigation could not be completed, and no conclusion could be drawn, as product is entering the complaint system.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device report from synthes europe reports an event in (b)(6) as follows: service technician identified the following: general deformed bent and clamping lever is blocked, guide in shear lever is bent.The device failed the tightening functional check during pretest.There were no injuries, patient user involvement or surgery delay or need for additional medical intervention reported.This is report 1 of 1 for (b)(4).
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A device history record (dhr) review was performed on part # 03.501.080, lot # 8289116.Manufacturing location: (b)(4), manufacturing date: 05.Feb.2013.No non conformance reports were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.A product investigation was performed.Service technician identified the following: general deformed bent and clamping lever is blocked, guide in shear lever is bent.The device failed the tightening functional check during pretest.The service technician noted the following action taken: _tea_ exchange, replacement.Technician note: clamping lever is blocked; guide in shear lever is bent.Functional testing of the device has been performed in accordance with the service manual.The service technician identified the probable root cause: _egb_ undetermined - not determinable.Based on the information received and reported on the complaint file, no relevant service history, and the fact that the cause of failure reported is undeterminable, a corrective and preventative action (capa) is not proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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