On 11/03/2016, the reporter contacted animas, alleging a occlusion (frequent/persistent) issue.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Follow-up #1; date of submission: 01/27/2017.The device has been returned and evaluated by product analysis on 01/10/2017 with the following findings.Animas has conducted a review of the device history record for this pump and confirmed that it was operating within required specifications at the time of release.A review of the pump alarm history revealed multiple occlusion alarms.During testing, the pump was exercised for 24 hours and the rewind, load, and prime steps were completed successfully with no duplicated occlusion alarms.The force sensor calibration measured within specifications.Evidence of the complaint was found in the alarm history; however, the complaint was not duplicated.(b)(4).
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