Integra has completed their internal investigation on 09jan2017.The investigation included: methods: -evaluation of actual device.-review of device history records.-review of complaint history.Results: the evaluation verified customer information as valid.During investigation it was observed that unit is in a very bad condition.The teeth of the base are worn off, the surface coating of ratchet extension and swivel base is defect and the rocker arm pin holders diameters are too big; this leads to the possibility of moving skull pins.The device in question was manufactured on june 30, 2008.For this individual item number no history available no trend has been identified.No manufacturing or design related trend has been identified.Conclusion: in summary the end users reason for return was verified however the root cause could not be conclusively be determined.This issue is being monitored.General maintenance is required as this device was manufactured in 2008 with no prior service history.
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