Device was used for treatment, not diagnosis.No known patient involvement.Unknown when breakage occurred.Device is an instrument and is not implanted/explanted.Date complaint was identified as reportable device history review was completed; release to warehouse date: (b)(6) 2016.Expiration date: n/a supplier: (b)(6).No non-conformance records (ncrs) were generated during production.Review of device history records showed that there were no issues during the manufacture of this product that would contribute to this complaint condition.A product development investigation was performed for the holding sleeve (part number 03.632.036, lot number 9907548).The subject device was returned with the complaint condition stating broken and missing a segment (approximately 5.5mm long x 1.5mm x 1mm¿ measured with calipers).The complaint was confirmed.During the investigation no product design issues or discrepancies were observed that may have contributed to the complaint condition.A visual inspection, complaint history review, drawing review, and risk assessment review were performed as part of this investigation.No product design issues or discrepancies were observed.This complaint is confirmed.Relevant drawings for the returned matrix holding sleeves ¿ long (03.632.036) were reviewed.The design, materials and finishing processes were found to be appropriate for the intended use of these devices.The calculated occurrence rates are acceptable under the system risk assessments no definitive root cause was able to be determined; the failure modes are consistent with the application of an off-axis load while engaging a screw.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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