There have been previously reported events involving a similar device that resulted in the need for medical/surgical intervention to preclude permanent damage to a body structure or permanent impairment of a body function.Therefore, this event meets the criteria for reportability per 21 cfr part 803.Dentsply was not able to verify the complaint.The returned handpiece was tested by manufacturing personnel and met all specification criteria.The handpiece exhibited maximum temperature of 22.8°c during free run testing.Per iso 13732-1, this temperature level does not qualify as a burn regardless of the contact period.The handpiece was not cutting as received.The handpiece was then microscopically evaluated.All set components looked good.Cap cavity also looked good.Head cavity appeared to be a little dry.
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