(b)(4).Visual inspection: the device showed no signs of misuse/abuse/neglect.No significant amount of lint built up on fan or cooling ports.The unit was gently rotated and then lightly shaken, nothing loose noted.Functional inspection: the device passed the initial power connect test, and the power-on self-test with no issues.The neptune displayed the correct temperatures and properly alarmed in the high temperature scenario.Functional testing did not reveal any operational anomalies.A device history record investigation did not show issues related to complaint.A record assessment (fmea) was conducted and no changes required.The complaint cannot be confirmed.No corrective/preventative actions will be assigned.
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